Scope:

• Develop, and implement Customer service and administration procedures to deliver a continual improvement in business growth in accordance with strategic objectives.
• Understand the market and industry and in conjunction with the VP set the business goals.
• Establish and maintain relationships with key customers (at the appropriate level), as well as own external sales to understand their needs and objectives and ensure they are delivered
• Manage business inventory, customer & salesforce relationships to ensure consistency in service, support and on time deliveries
• To achieve required sales budgets and targets

Responsibilities:

1. Planning

• Help to manage and maintain inventory & service levels together with other personnel
• Work within pricing parameters and budgets
• Manage customer service levels to a high standard
• Liaise with third party warehousing company and haulers
• Implement strategic decisions taken by the business

2. Sales Activities

• Telephone contact with customers and prospective customers as required
• Help deliver customer initiatives to improve customer service
• Manage day to day Ecommerce activities and sampling as required

3. Behavior

• Commit to undertake Dealer/Contractor training as may be required
• Operate in line with Health and Safety Procedures, Competition Law Compliance and other business processes and procedures.

4. Administration

• Ensure a weekly activity report is logged with appropriate personnel
• Effectively communicate, to ensure customer complaints and /or requirements are actioned and resolved
• Work within approved Credit lines and/or request action as required

Key Performance Indicators:

Health and Safety

• Target zero harm

Deliver Results

• Agreed targets are met and exceeded
• Specific KPI’s are achieved as agreed with the Business

Mid terms

• Focus on short & mid term opportunities

Knowledge, Skills, Attitudes:

• Self confidence
• Selling and negotiation skills
• Information seeking/questioning techniques
• Interpersonal skills
• High level presentation skills
• Organization and planning/time management
• Analytical skills
• Business and report writing skills
• IT literacy
• Strategic, Budgetary and Financial knowledge
• Coaching skills
• Current & Valid US drivers license
• Industry knowledge
• Product knowledge
• Company structure, functions and relevant policies and procedures
• Competitor information-products and locations
• Geographical knowledge
• Customer knowledge
• Due to nature of work- able to lift up to 50 lb