SUMMARY:
The VP of Aftermarket is responsible for overseeing the daily activities of the Service Department and Compressor Rebuild Department to ensure internal and external customers’ needs are met and exceeded. Drive department growth to meet strategic goals, personnel development and waste reduction while managing department margins and overhead. The VP of Aftermarket is a member of the Executive Leadership Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Strategic department planning and business development
- Oversight and management of Service and Rebuild department P&Ls and budgets
- Oversight and management of Service Superintendents and ultimately Service Technicians and Service Coordinators to ensure that company and department objectives are met.
- Oversight and management of department sales staff and administrative staff to drive sales efforts company wide
- Oversight and management of Rebuild & Vibration department
- Oversight and management of Compliance Services department
- Prepare quotations and estimates for customers as needed
- Responsible for preparation, achieving and maintaining department budget
- Review and/or oversee review process of department invoicing
- Work in collaboration with sales teams to strategically target non-company customers and use the marketing tools available within the department to increase presence in the assigned areas
- Continually work to achieve the most efficient and effective department structure and organization, processes, procedures, standardization, etc.
- Work with Service Department team members to develop their management and leadership skills
- Develops and implements methods to record, assess and analyze customer feedback
- Drive a safety centered culture where safe work practices are taught, expected, and exemplified
- Ensure that customers’ needs, and expectations exceeded
- Acts as a liaison between the customer service department and other divisions in the company.
- Make decisions based on customer needs, desires, and expectations and on company standards,
- Responsible for preparation, achieving and maintaining department budget
- Review and/or oversee review process of department invoicing
- Oversee department purchasing
- Generate sales, estimates and proposals from new and existing customers.
- Interface with customers and develop solutions to address their needs and requests.
- Ensure clients are satisfied with work quality and dealings with division personnel.
- Develop partnerships with customers by setting and holding personnel accountable to keeping achievable commitment dates, understanding customers’ product, requirements and style of operating.
- Coach team members in how to develop and sustain customer partnerships. Make our customers’ vision/mission/goals, ours as well.
- Coach and hold team members accountable for effective communication and interaction with customers.
- Define strategic goals for all Engineering personnel that support company vision, mission and goals.
- Build a team of well qualified and trained professionals, help team members to realize their potential and understand prospective careers paths within our company.
- Champion and direct continuous learning and improvement in all Service/Aftermarket-related functions in accordance withcompany philosophy.
- Work with Human Resources in ensuring compliance with company policy.
- Promote an internal partnership/team with other departments and divisions assisting in breaking down the invisible segregation barrier.
- Create a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism and respectful mannerisms among all team members, and hold employees accountable to do the same.
- Follow performance management guidelines to define performance and development objectives for assigned employees. Objectives should engage employees in supporting company Strategic Plan.
- Ensure that all personnel comply with company practices and procedures and adhere to all regulatory standards.
- Ensure all assigned team members understand systematic problem-solving methods.
- Leadership
- Strategic Thinking
- Results Driven
- Business Acumen
- Decision Making
- Financial Mgmt.
- Problem Solving
- Recruits, interview, hires, and supports the training of supervisory staff
- Oversees the daily workflow of the department(s)
- Establishes regular communication with Department Heads/Mgr.’s to maintain a good flow of communication
- This job operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments and sections.
- This role routinely uses standard office equipment, such as computers, phone, photocopies, filing cabinets, fax machines and other equipment as needed.
- This job will also at times be at customers locations, where the environment will be open, loud and various pieces of equipment and in use, along with the exposure to a variety of sights and smell, including a variety of processing chemicals.
- Knowledge of refrigeration systems, codes, industry standards, etc.
- This is a full-time position. Days and hours are Monday through Friday _8_am to _5_ pm, however, based on the needs of the job, work hours may vary.
- Travel is expected for this position, based on the duties to service the needs of the customer(s).
- Bachelor’s Degree in Business Management or equivalent
- 10 years of experience in the industry with increasing responsibilities and supervision
- All company employees who drive company owned vehicles or drive their own vehicle for company purposes:
- Must read, understand and follow the requirements of the company Motor Vehicle Policy and Vehicle Policy
- Maintain a valid driver’s license
- Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents or DUI in the past 5 years ((and updated annually)
- Participate in company-sponsored programs to maintain or improve safety
- Proficient with Microsoft Office Suite or related software
- Master’s Degree
